1. Introduction

We are committed to protecting your privacy and ensuring your personal information is handled in a safe, secure, and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

2. Information We Collect

We may collect the following information when you contact us or use our services:

• Name and contact details (such as email or phone number)
• Information about your legal enquiry or situation
• Any documents or evidence you choose to share
• Basic technical data (such as IP address or browser type)

3. How We Use Your Information

Your information is used to:

• Connect you with a qualified solicitor
• Assess your enquiry and provide appropriate legal support
• Help determine potential Legal Aid eligibility
• Improve our services and user experience
• Ensure safety and proper handling of sensitive cases

4. Confidentiality & Security

We take your privacy seriously. All personal information is treated as strictly confidential and is only shared with authorised legal professionals involved in your case. We use appropriate security measures to protect your data from unauthorised access, loss, or misuse.

5. Legal Basis for Processing

We process your data based on your consent, legal obligations, and legitimate interest in providing legal referral services.

6. Data Sharing

We do not sell or trade your personal information. Your data is only shared with:

• Licensed solicitors handling your case
• Legal Aid authorities (if required)
• Trusted service providers who support our platform operations

7. Data Retention

We keep your information only for as long as necessary to provide our services or as required by law. After that, your data is securely deleted.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (where applicable)
• Withdraw consent at any time

9. Cookies

Our website may use cookies to improve user experience and analyse website performance. You can manage or disable cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us through our website.